Abidjan Terminal listens to its customers to better meet their needs
As part of its policy of listening to customers, Abidjan Terminal, a subsidiary of Africa Global Logistics (AGL), concessionaire of the 1st container terminal of the port of Abidjan, received on June 6, 2024, on its facilities in Vridi, the National Federation of Trade Actors of Côte d’Ivoire (FENACCI). This visit, which follows the signing of a partnership agreement on March 11, 2024 between the two structures, aimed to introduce its trade players to the facilities of the container terminal, the innovations as well as all the provisions implemented on the terminal, to facilitate the smooth running of commercial activities.
These devices include innovative services such as the construction of a modern gatehouse dedicated exclusively to export goods, the implementation of several latest-generation technological devices. These technologies include: gantries with character recognition, capable of identifying each container that enters the park, a mobile scanner installed by customs to control containers before they access the terminal, the use of tablets for the verification of export declarations and also the establishment of reception windows for truck access to the container park.
In addition, Abidjan Terminal’s invoicing service offers merchants the possibility of paying their invoices online and remotely. In addition, Abidjan Terminal has set up a unit that works in close collaboration with all local actors and the various umbrella organizations, with a view to providing them with personalized assistance adapted to their needs and expectations.
«It is with great pleasure that we received the members of FENACCI who are the emanation of the major players in trade in Côte d'Ivoire. We took the opportunity of this meeting to present to them in detail the different stages, innovations and stakeholders in the process of passing goods through our facilities. We have also encouraged them to anticipate their procedures, in order to avoid penalties that increase the costs of passing goods and directly impact the end consumer» Asta-Rosa Cissé, Managing Director of Abidjan Terminal
The agreement signed in March 2024 between Abidjan Terminal and FENACCI creates a dynamic cooperation framework between the teams of the two entities. It makes it possible to provide merchants with all the information necessary for the smooth running of their operations, thus saving time and better taking care of their operations.
«This visit was edifying for us, because we were far from imagining the extent of the work carried out by the Abidjan Terminal teams. As a follow-up to this visit, we will quickly set up joint teams composed of FENACCI, Abidjan Terminal, the Ivorian Shippers' Office, customs, and the Autonomous Port of Abidjan, in order to train and raise awareness among our members on the provisions in force at the terminal. I would like to take this opportunity to pay tribute to the commitment and professionalism developed by Abidjan Terminal to support all actors in the supply chain» Farikou Soumahoro, President of the National Federation of Trade Actors of Côte d'Ivoire (FENACCI)
«I am happy that the traders themselves have decided to take ownership of the procedures for the passage of goods. As we demonstrated during the discussions, the Abidjan port community has always worked in synergy with the actors of the port platform, with a view to reducing the cost of living and supporting the economic development of Côte d'Ivoire» Touré Zoumana, Director of the Estate and Heritage, representing the Director General of the Autonomous Port of Abidjan
Committed for 20 years to the competitiveness of the Ivorian corridor, Abidjan Terminal works to set up services guaranteeing a smooth and efficient logistics management of goods between Côte d’Ivoire, the countries of the hinterland and international markets.
About Abidjan Terminal
A subsidiary of Africa Global Logistics (AGL), Abidjan Terminal operates the port’s first container terminal and contributes to the economic and social influence of Côte d’Ivoire thanks to its performance. Labeled “Green Terminal”, the company has acquired modern equipment that respects environmental and societal standards, as part of the energy transition. With 3500 direct and indirect employees, Abidjan terminal has competent teams capable of offering connected solutions in line with the needs of customers and partners. The company also benefits from the expertise of the Pan-African Port Training Centre (CFPP) to improve the skills of its employees and carries out actions in favour of disadvantaged populations and young people. Abidjan Terminal has a triple ISO 9001 quality certification – environment ISO14001 health and safety – OHSAS 18001.
Press contact:
Armand Ahouré – Head of Port Communication –AGL Côte d’Ivoire
Tel: +225 07 08 08 08 36 – kissi-armand.ahoure@aglgroup.com
